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h2{font-size:28px;margin-top:34px;line-height:1.3}.bb-policy section h1{font-size:42px}.bb-policy section li{margin:12px 0}<\/style><div class=\"bb-site bb-policy\"><header class=\"bb-header bb-header-centered\"><nav class=\"bb-desktop-nav bb-nav-left\" aria-label=\"Hoofdmenu links\"><a href=\"https:\/\/bybenice.com\/#home\">Home<\/a><a href=\"https:\/\/bybenice.com\/#over\">Over By Benice<\/a><details><summary>Diensten<\/summary><div><a href=\"https:\/\/bybenice.com\/#studio\">Social media content<\/a><a href=\"https:\/\/bybenice.com\/#ugc\">UGC for social media<\/a><a href=\"https:\/\/bybenice.com\/#samenwerkingen\">Merksamenwerkingen<\/a><\/div><\/details><\/nav><a class=\"logo\" href=\"https:\/\/bybenice.com\/#home\" aria-label=\"By Benice \u2014 home\"><img loading=\"lazy\" src=\"https:\/\/bybenice.com\/wp-content\/uploads\/2026\/10\/By-Benice-Logo-wit.png\" alt=\"By Benice \u2014 Content \u2022 Lifestyle \u2022 Social\" width=\"1536\" height=\"1024\" decoding=\"async\"><\/a><nav class=\"bb-desktop-nav bb-nav-right\" aria-label=\"Hoofdmenu rechts\"><a href=\"https:\/\/bybenice.com\/#portfolio\">Portfolio<\/a><details><summary>Shop<\/summary><div><a href=\"https:\/\/bybenice.com\/#templates\">Templates<\/a><a href=\"https:\/\/bybenice.com\/#sieraden\">Sieraden<\/a><\/div><\/details><a href=\"https:\/\/bybenice.com\/#contact\">Contact<\/a><\/nav><details class=\"bb-mobile\"><summary>Menu \u2630<\/summary><nav><a href=\"https:\/\/bybenice.com\/#home\" class=\"\">Home<\/a><details><summary>Diensten<\/summary><div><a href=\"https:\/\/bybenice.com\/#studio\" class=\"\">Social media content<\/a><a href=\"https:\/\/bybenice.com\/#ugc\">UGC for social media<\/a><a href=\"https:\/\/bybenice.com\/#samenwerkingen\">Merksamenwerkingen<\/a><\/div><\/details><a href=\"https:\/\/bybenice.com\/#portfolio\">Portfolio<\/a><details><summary>Shop<\/summary><div><a href=\"https:\/\/bybenice.com\/#templates\">Templates<\/a><a href=\"https:\/\/bybenice.com\/#sieraden\">Sieraden<\/a><\/div><\/details><a href=\"https:\/\/bybenice.com\/#over\">Over By Benice<\/a><a class=\"navcontact\" href=\"https:\/\/bybenice.com\/#contact\">Contact \u2197<\/a><\/nav><\/details><\/header><section style=\"max-width:850px;margin:auto;padding:45px 24px;line-height:1.8\"><h1>Koopinformatie, verzending en retouren<\/h1><p>Updated on 18 October 2026.<\/p><h2>By Benice en je bestelling<\/h2><p>By Benice \u00b7 KvK 42194909<br>Hedeveld 52<br>7603 TK Almelo, Nederland \u00b7 <a href=\"mailto:support@bybenice.com\">support@bybenice.com<\/a> \u00b7 WhatsApp <a href=\"https:\/\/wa.me\/31613650574\">06-13650574<\/a>. Reactie binnen 24 uur.<\/p><p>Deze informatie geldt voor consumenten die in de webshop kopen. Voor zakelijke contentdiensten worden de opdracht, prijs, planning en gebruiksrechten afzonderlijk in een offerte of overeenkomst vastgelegd. Dwingende consumentenrechten blijven altijd gelden waar ze van toepassing zijn.<\/p><p>Kies een product, voeg het toe aan de winkelmand en controleer v\u00f3\u00f3r betaling de producten, prijs, bezorgkeuze en je gegevens. Je kunt fouten aanpassen voordat je bestelt. Met de knop Bestellen met betalingsverplichting plaats je een bestelling waarvoor je moet betalen. Je ontvangt een bevestiging per e-mail. By Benice maakt gebruik van de kleineondernemersregeling (KOR) en brengt daarom geen btw in rekening. De consumentenprijzen worden in euro getoond; de verschuldigde bezorgkosten en het totaal staan v\u00f3\u00f3r de definitieve bestelling vermeld.<\/p><h2>Betalen en bezorgen<\/h2><p>De totaalprijs wordt v\u00f3\u00f3r het afrekenen getoond. Je kunt onder meer betalen via iDEAL. By Benice verzendt beschikbare armbanden binnen 2\u20133 werkdagen na ontvangst van betaling, met PostNL binnen Nederland. De bezorgtijd van de vervoerder komt daar nog bij. Als verzending vertraging oploopt, wordt contact opgenomen.<\/p><p>Je kiest bij het afrekenen tussen PostNL briefpost zonder track &amp; trace (\u20ac2,80 per bestelling) en een PostNL brievenbuspakje met track &amp; trace (\u20ac4,55 per bestelling). De keuze voor verzending zonder track &amp; trace doet niets af aan je wettelijke rechten. By Benice blijft verantwoordelijk voor de bezorging totdat jij of een door jou aangewezen ontvanger het pakket ontvangt.<\/p><h2>Bedenktijd voor armbanden<\/h2><p>Als consument kun je je aankoop zonder reden herroepen tot en met 14 dagen na de dag waarop jij of een door jou aangewezen ontvanger de producten ontvangt. Worden producten van \u00e9\u00e9n bestelling afzonderlijk bezorgd, dan telt de ontvangst van het laatste product. Je mag ook v\u00f3\u00f3r ontvangst herroepen.<\/p><p>Dit geldt ook voor afgeprijsde en handgemaakte armbanden uit de aangeboden collectie. Alleen het feit dat een ontwerp uniek of handgemaakt is, sluit het herroepingsrecht niet uit. Voor eerdere bestellingen blijven eventueel ruimere afspraken gelden.<\/p><p><a href=\"https:\/\/bybenice.com\/my-account\/withdraw-order\/\">Koop ongedaan maken<\/a>: via dit formulier kun je je herroeping online doorgeven en bevestigen. Je ontvangt daarna een ontvangstbevestiging per e-mail. Je kunt ook een duidelijke herroepingsverklaring sturen via <a href=\"mailto:support@bybenice.com\">support@bybenice.com<\/a>. Vermeld je naam, bestelnummer en welke producten je wilt retourneren. Een reden geven is niet verplicht en voorafgaande goedkeuring is niet nodig.<\/p><h2>Terugsturen<\/h2><p>Stuur de producten uiterlijk 14 dagen nadat je de herroeping hebt gemeld terug. Je betaalt de directe retourporto bij gebruik van de gewone bedenktijd. Het retouradres is: By Benice, Hedeveld 52, 7603 TK Almelo, Nederland. Verpak de armband zorgvuldig om beschadiging tijdens vervoer te voorkomen. Bewaar je verzendbewijs.<\/p><p>Je mag het product beoordelen zoals je dat in een winkel zou doen. Voor gebruik dat verder gaat dan nodig om de aard, kenmerken en werking vast te stellen, kan waardevermindering worden verrekend. De originele verpakking is welkom, maar is geen absolute voorwaarde om je wettelijke herroepingsrecht uit te oefenen.<\/p><h2>Terugbetaling<\/h2><p>By Benice betaalt bij volledige herroeping het aankoopbedrag en de kosten van de goedkoopste aangeboden standaardbezorging terug. Een toeslag voor een duurdere bezorgoptie hoeft niet te worden terugbetaald. Bij een gedeeltelijke retour worden de oorspronkelijke bezorgkosten niet terugbetaald zolang de resterende bestelling dezelfde bezorgkosten houdt.<\/p><p>Terugbetaling volgt uiterlijk 14 dagen na de herroepingsmelding, via hetzelfde betaalmiddel en zonder extra kosten. By Benice mag wachten tot de producten zijn ontvangen of tot je aantoont dat je ze hebt teruggestuurd, afhankelijk van wat eerder gebeurt.<\/p><h2>Verkeerd, beschadigd of ondeugdelijk product<\/h2><p>Je hebt recht op een product dat aan de overeenkomst voldoet. Is iets verkeerd geleverd, beschadigd aangekomen of gaat het bij normaal gebruik eerder kapot dan je redelijkerwijs mocht verwachten? Neem contact op. By Benice zoekt een passende wettelijke oplossing, zoals kosteloos herstel of vervanging en, wanneer je daarop recht hebt, prijsvermindering of terugbetaling. Noodzakelijke retourkosten bij een fout of gebrek zijn voor By Benice. Een foto kan helpen bij de beoordeling, maar vervangt je wettelijke rechten niet.<\/p><h2>Vragen en klachten<\/h2><p>Mail naar <a href=\"mailto:support@bybenice.com\">support@bybenice.com<\/a> of gebruik het <a href=\"https:\/\/bybenice.com\/#contact\">contactformulier<\/a>. By Benice reageert binnen 24 uur. Als een inhoudelijke oplossing meer tijd vraagt, ontvang je een toelichting en een indicatie van de verdere afhandeling.<\/p><h2>Modeltekst voor herroeping<\/h2><p>Je mag onderstaande tekst gebruiken; dit is niet verplicht.<\/p><blockquote><p>Aan By Benice, Hedeveld 52, 7603 TK Almelo, Nederland, via support@bybenice.com:<br>Hierbij deel ik mee dat ik onze overeenkomst betreffende de verkoop van de volgende producten herroep: \u2026<br>Besteld op \/ ontvangen op: \u2026<br>Bestelnummer: \u2026<br>Naam consument: \u2026<br>Adres consument: \u2026<br>Datum: \u2026<br>Handtekening consument, alleen wanneer dit formulier op papier wordt ingediend: \u2026<\/p><\/blockquote><h2>Digitale templates: levering en gebruik<\/h2><p>De digitale pakketten worden geleverd als ZIP met een startgids en de bestanden die op de productpagina staan: bijvoorbeeld PDF, PPTX, XLSX, HTML\/SVG of een WordPress-thema. De downloadbestanden en startgidsen zijn in het Nederlands. Er is geen fysieke verzending. Bij een bestelling met uitsluitend digitale producten betaal je geen bezorgkosten. Bij een combinatie met een fysiek product gelden bezorgkosten alleen voor het fysieke deel.<\/p><p>After confirmed payment and the required confirmation of your delivery choice, open your secure downloads through the order link in the confirmation email. With an account, available files also appear under My account &gt; Downloads. Guest checkout is available. Without agreement to immediate delivery, access starts after the withdrawal period; your confirmation states the date. Keep the order email. Problems downloading or unzipping? Email shop@bybenice.com; a response follows within 24 hours.<\/p><p>Voor Canva importeer je de PDF\u2019s zelf in je eigen gratis account. Je ontvangt geen Canva-sjabloonlinks; voor deze PDF-importroute zijn geen betaald Canva-abonnement en geen proefperiode nodig. Kleine verschillen in lettertypes, groepering en tekstafbreking kunnen na import ontstaan. Controleer tekst, marges en de export. PPTX-bronnen kun je openen in PowerPoint of een compatibele toepassing. XLSX-tools gebruik je buiten Canva in Excel. Op de productpagina staan de meegeleverde bestanden en formaten. De vier afzonderlijke media kits hebben het oorspronkelijke grote staande formaat van circa A1; de bijbehorende startgids is A4. De overige standaard documenttemplates zijn circa A4; sociale templates zijn, waar inbegrepen, 1080 \u00d7 1080 en 1080 \u00d7 1920 pixels.<\/p><h2>Licentie voor digitale templates<\/h2><p>PDF\/PPTX design packs are licensed to one buyer for their own content and business. Source files, templates and individual example images may not be resold, passed on or shared as downloads. The separate WordPress themes are licensed under GPL-2.0-or-later; the rights to use, modify and distribute their code remain intact. Replace example information and the genuine example photo on the About page with your own details and photo before sharing a profile or portfolio. Mood images are not evidence of client work. Custom strategy, personal coaching and implementation are not included.<\/p><h2>Bedenktijd en garantie bij digitale templates<\/h2><p>As a consumer, you normally have a 14-day withdrawal period from the day after the digital contract is concluded. For new orders, you separately choose at checkout whether to request immediate digital delivery. The checkbox is not preselected. Only if you expressly request immediate delivery and acknowledge that your withdrawal right ends when you start downloading is that agreement recorded with your order and confirmed by email. You can then start the download yourself. Without that agreement, access remains closed until after the withdrawal period; the available date is stated in your confirmation. After confirmed payment, you can download from that date. Earlier orders retain the terms, including any more generous rights, that applied when they were placed. Submit a valid withdrawal through Withdraw order or support@bybenice.com; prior approval is not required.<\/p><p>If you withdraw from a digital purchase, the amount paid will be refunded within 14 days of your notice using the same payment method, without extra charges. Digital files do not need to be returned by post. For PDF\/PPTX designs, your usage licence then ends: stop using them and delete the received design files and your copies. The separate GPL licence for WordPress themes continues to apply. By Benice revokes download access. Your statutory rights are not restricted.<\/p><p>Ook digitale bestanden moeten voldoen aan de overeenkomst. Meld een ontbrekend, beschadigd of niet-werkend bestand via support@bybenice.com. By Benice biedt de passende wettelijke oplossing, zoals kosteloos herstel of een vervangend bestand, en waar je daarop recht hebt prijsvermindering of terugbetaling. De gebruikslicentie sluit wettelijke consumentenrechten niet uit.<\/p><h2>Digital Studio: custom design and website building<\/h2><p>An enquiry is non-binding. Before the project, you receive a proposal covering scope, required materials, total price, timeline, revision round, usage rights and payment terms. After approval, you receive a personal payment request through the website. Additional work is agreed separately in advance. Any agreed deposit and remaining balance are processed as separate payment requests.<\/p><p>Website building is a one-off delivery in the customer\u2019s WordPress environment, with brief usage instructions. The customer arranges the domain, hosting and required licences. Ongoing management, updates, backups, security and later content changes are not included. Errors against the agreed delivery are corrected. Indicative timelines start from the agreed start date once all materials are complete; the proposal sets out the final schedule.<\/p><p>If you enter a distance service contract as a consumer, a 14-day withdrawal period normally applies from the day after the contract is concluded. Work begins afterwards. An earlier start requires your express request and prior information about any proportionate charges if you withdraw. Loss of withdrawal rights after full performance is agreed separately only with the required express consent and acknowledgement. Mandatory consumer rights remain applicable.<\/p><p>WordPress self-build downloads contain theme files and installation instructions only. You need a WordPress environment that permits theme uploads. Installation, custom website building, domain, hosting, payment functionality and ongoing management are not included. 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